• Exceptional communication skills in both written and spoken English.
• Over 2 years of experience in Level 1/Level 2 support roles.
• Strong customer focus, with the ability to clearly identify needs and provide effective solutions.
• Proficient in Microsoft Office 365 Suite, particularly in Administration, Teams, Outlook, and SharePoint.
• Solid knowledge of desktop and laptop hardware and operating system support (Windows/Linux).
• Experience with IT asset management and automation tools, including Endpoint Central.
• Competent in audio-visual and video conferencing support.
• Familiarity with ticketing systems for issue tracking and resolution, such as ZenDesk, ServiceNow, or similar platforms.