Job titlle: Executive Support Engineer **Must have prior C-Suite/VIP/Exec experience**
Work Model: 2x a week in office (Westport, CT/NYC), 25% travel required {No relo candidates, must be able to reliably commute)
Comp: 170k-220k TC (base+bonus + benefits)
Summary: A successful family office is seeking an experienced Executive Support Engineer to directly support one of the most influential financial leaders. You will be working in a hybrid Windows/Mac environment and a MS ecosystem, focused on L1/L2 executive/VIP support.
Requirenments:
- โโFive (5) years of hands-on enterprise helpdesk or IT support experience in a collaborative, customer service focused multi-channel (email, chat, phone, zoom) environment
- โPrevious experience in a high caliber Help Desk environment, or previous Executive Support level preferred
- โSpecialization in C-suite support with global footprint across multiple time-zones
- โExperience with information security a plus.
- โExperience leading small teams or projects is a plus.
- โExcellent ability to work independently on job responsibilities
- โHands-on experience with Active Directory account creation, password resets, distribution groups, and other AD functions
- โTechnical and troubleshooting knowledge of Microsoft Office, Exchange, and O365 products including but not limited to: Outlook, SharePoint, OneDrive, Teams, Azure AD, MFA authenticator.
- โDemonstrated knowledge of personal computers including hardware, operating systems, and application software
- โProficient understanding of the components of a PC, Mac, and laptop with the ability to perform basic problem troubleshooting
- โBasic knowledge and experience with the local area networks (physical and logical)
- โHighly organized and able to maintain detailed and accurate documentation
- โExcellent multitasking and time management skills with the ability to prioritize effectively and efficiently
- โExcellent customer service skills complimented by an ability to effectively interpret and respond to customers' issues
- โStrong interpersonal skills with a focus on listening and questioning skills
- โExceptional communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiencesโ
Responsibilites:
- โโInteract directly with the founders and their teams to resolve a variety of technical issues and troubleshoot opportunities to build in efficiencies
- White Glove Service
- โPartner with technologists and end-users on a broad spectrum of technology projects such as:
- โAssessing and adjusting current platforms to optimize user experience
- โEnhancing endpoint capabilities including endpoint management and controls
- โSolving for a diverse set of use VIP driven cases - connectivity from remote locations, centralized management of consumer tech and applications
- โInfluence the direction of user experience and technology
- โHelp onboard new technology services as well as processes to maintain and measure their effectiveness
- โProtect the vital intellectual property
